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Refund Policy

For the virtual IV certification (USP 797)  and Hazardous drugs (USP 800) compounding certification training 

Both certification courses shown above are eligible for a 94% refund within 2 CALENDAR days of enrollment. However, this will also EXTEND the shipping time by an additional 2 days. Please note: due to a national shortage it may take up to 4 weeks before you receive your training material and supplies.

The certification training for the courses shown above will become NON REFUNDABLE and NON TRANSFERABLE after 2 calendar days post enrollment into the course and after purchase.

Rescheduling and absences: If the participant is a no-show for the live over video virtual certification training evaluation or does not complete the home study portion in its' entirety no refund will be issued and the participant will be assigned to attend class on another available date and time and a $100 charge may be incurred by the participant for re-scheduling. If participant does not provide 24 hour notice before the evaluation that he/she will need to reschedule a $100 charge may be assessed by healthcare training, LLC.

For the live in-person training class

Our policy is valid for a 94% refund of the tuition and venue reservation and cleaning fee of $77 if written cancellation is received prior to 3 calendar days after payment. At checkout, your total will be $798 or whatever the current price is and includes the cleaning fee, ONLY 94% of the total amount paid is refundable as described on this page. If you signed up for the 2 payment - payment plan or other, then 94% of the payment plan amount already paid is refundable. Access to slides will be disabled and future payments canceled. If online access to slides, quizzes, tests, videos or any bonus courses was provided these will be disabled as well. 


No refunds will be issued if written cancellation is received more than 3 calendar days after payment. However, participants may reschedule to attend class on another day but a venue reservation and cleaning fee of $77 may be assessed.

If classes are not held for any reason due to insufficient enrollment or for any other reason then the participant/student will have the option of applying the class fee for attendance on another date or may ask for a full refund. In this case, a refund is limited to the actual tuition and venue reservation and cleaning fee paid. Healthcare Training, LLC will not be responsible to the participant for any costs incurred for transportation and/or lodging or any other costs not related directly to the tuition or venue reservation and cleaning fee.

If the participant is a no-show or does not attend all sessions, no refund will be issued and the participant will be assigned to attend class on another available date and time and a $100 charge may be assessed. Refund(s) requested for the required textbook ordered by the participant directly from PER (Pharmacy education resources) MUST be obtained directly from PER.

Rescheduling:
If you have to reschedule, the fee will not change if done within a 6-month period of your original registration date. However, you may be charged another $77 for venue reservation and cleaning fee.

For the online self-paced course

If you paid the full price without enrolling in a payment plan, you may request a 94% refund within 3 calendar days from date of purchase. Requests for refunds after 3 days will NOT be honored. If you signed up using a payment plan only 94% of the amount paid will be refunded and future payments cancelled.

 For the EHR portal 

If you signed up for access to the EHR portal exercises you will be granted access after course completion and after successfully passing an online final exam. If you cancel and/or request a refund for the EHR portal only a 35% refund of the $100 fee or whatever the current price is will be issued. 

For the Introductory Home Infusion Course

If you paid the full price without enrolling in a payment plan, you may request a 94% refund within 3 calendar days from date of purchase. Requests for refunds after 3 days will NOT be honored. If you signed up using a payment plan only 94% of the amount paid will be refunded and future payments cancelled.

For the Cpht program

This program is offered by a partner and all refund inquiries must be addressed with them.

Refund requirements

The following criteria must be met to qualify for a 95% refund for the LIVE CLASS:

  • Customer’s account must be in good standing
  • Service must not be used
  • Class registration deadline if any has NOT passed

If the conditions listed above are not met, we reserve the right not to issue a refund. 

Additional services

Please note that any additional services not mentioned specifically as included in the price of the course will incur additional fees and are non-refundable as our time cannot be recovered.

Termination of access to the view only course slides

If you share your access with anyone else that has NOT paid for the course or we discover that several different IP addresses are accessing the view only course slides under a single code/email that was issued to you for your personal use only, then we reserve the right to terminate your access without obligation to issue any refund(s) to you. 

Contacting us

If you have any questions about this Policy, please contact us.