Refund Policy

Virtual Hybrid IV Certification (USP 797) Training Refund Policy

  • Refunds will not be issued once digital course content has been accessed and/or physical materials (manual and supplies) have been shipped.
  • If enrollee signs up twice for the same or similar course whether deliberately or by mistake, a refund will not be issued if digital course content has been accessed and if its beyond the refund period and/or physical materials (manual and supplies) have been shipped.
  • This policy ensures the integrity of proprietary content, instructor time, and administrative services.
  • Requests based on disagreement with course format, teaching style, or individual interpretation of sterile compounding techniques will not be considered valid grounds for refund.
  • Access timestamps, shipment logs, and support communication will be documented to confirm engagement.

If you have questions prior to enrolling, please contact us directly. By continuing with your purchase, you confirm your understanding and agreement with this policy.

  • Refund Eligibility
    • The virtual hybrid IV certification (USP 797) training course is eligible for a refund within 1 calendar day of enrollment if the supplementary online course isn’t accessed and the refund only applies to the actual amount paid less a 23% processing fee which will be deducted from the refund amount.
      After the 1 day period passes, no refund will be issued.
    • If the training manual (if applicable) and supplies (both sent by third party vendors) have already shipped, the cost of those items up to $310 will also be deducted from the refund amount.
    • If you enroll in the wrong program or buy the program twice and want a refund then also a 23% processing fee will be deducted from the refund amount for each course you would like a refund for.
    • The training supplies if already shipped are nonrefundable.
  • Refund Request Process
    • To request a refund, please contact Healthcare Training, LLC at mayur @ ivcompoundingtraining.com within 1 calendar days after enrollment.
    • You will need to provide your name, email address, and order number.
    • You will also need to provide a reason for the refund request.
  • Refund Timeline
    • Refunds will be processed within 10 business days of receiving your request.
    • Refunds will be issued to the original payment method.

       

      Disputes

      Enrollees who initiate payment disputes/chargebacks forfeit eligibility for certificates, CE credits, or proof of completion, even if course content is accessed. Access to course will be immediately disabled.

Important Notes

  • Due to a national shortage, it may take up to 1-3 weeks or longer before you receive your training manual and supplies (both sent by third party vendors)
  • The refund policy may be revised, modified, or updated at any time without prior notice.
  • If a refund is issued within 1 calendar days, access to the learning portal will be disabled. If online access to slides, quizzes, tests, videos, or any bonus courses was provided, these will be disabled as well.
  • If the required certification manual was ordered on your behalf and already shipped, the cost of the manual is non-refundable ($255). If you bought the training manual directly from the vendor all refund inquiries must be addressed with the vendor directly.
  • The training supplies also sent by the third party vendor are non refundable ($55).
  • No refunds will be issued if written cancellation is received after 1 calendar days after payment.
  • If the manual and or supplies arrive damaged, then enrollee is responsible for taking pictures of the item(s) in question in its original form upon receipt and email it to mayur @ ivcompoundingtraining.com and contact Mayur at the same email address before opening a dispute of any kind. If we determine it was our fulfillment personnel or the shipping carriers fault then we will replace the items at no cost to the enrollle.

Rescheduling and Absences

  • No-Shows
    • If a participant does not attend the video or in-person final evaluation on the scheduled date and time after having successfully completed the home study and the hands-on portion of the certification course, no refund or a certificate will be issued.
    • The participant will be assigned to attend the final evaluation on another available date and time. 
  • Late Notice
    • If a participant does not provide 24-hour notice before the evaluation that he/she will need to reschedule, a $50 charge may be assessed. 

Refund Policy for The In-Person Evaluation

  • Refunds will not be issued once digital course content has been accessed and/or physical materials (manual and supplies) have been shipped.
  • This policy ensures the integrity of proprietary content, instructor time, and administrative services.
  • Requests based on disagreement with course format, teaching style, or individual interpretation of sterile compounding techniques will not be considered valid grounds for refund.
  • Access timestamps, shipment logs, and support communication will be documented to confirm engagement.

If you have questions prior to enrolling, please contact us directly. By continuing with your purchase, you confirm your understanding and agreement with this policy.

  • Refund Eligibility
    • The In-Person IV certification (USP 797) training course is eligible for a refund within 1 calendar day of enrollment if the supplementary online course isn’t accessed and the refund only applies to the actual amount paid less a 23% processing fee which will be deducted from the refund amount.
    • After the 1 day period passes, no refund will be issued.
    • If the training manual and supplies sent by the third party vendors have already shipped, the cost of those items up to $310 will also be deducted from the refund amount.
    • If you enroll in the wrong program or buy the program twice and want a refund then also a 23% processing fee will be deducted from the refund amount for each course you would like a refund for.
    • The training supplies if already shipped are non refundable.
  • Refund Request Process
    • To request a refund, please contact Healthcare Training, LLC within 1 calendar days after enrollment.
    • You will need to provide your name, email address, and order number.
    • You will also need to provide a reason for the refund request.
  • Refund Timeline
    • Refunds will be processed within 10 business days of receiving your request.
    • Refunds will be issued to the original payment method.
  • No-Shows
    • If a participant does not attend the video or in-person final evaluation on the scheduled date and time after having successfully completed the home study and the hands-on portion of the certification course, a refund nor a certificate will be issued.
    • The participant will be assigned to attend the final evaluation on another available date and time. 
  • Late Notice
    • If a participant does not provide 24-hour notice before the evaluation that he/she will need to reschedule, a $50 charge may be assessed. 

Important Notes

  • The refund policy may be revised, modified, or updated at any time without prior notice.
  • If a scheduling conflict exists between the instructors availability and the participants for the final in-person evaluation then participant may be scheduled to attend the final evaluation over video (depending on state of residence) instead of in-person and a refund for the difference in price will not be issued if this is the case.
  • If a refund is issued within 1 calendar day, access to the learning portal will be disabled. If online access to slides, quizzes, tests, videos, or any bonus courses was provided, these will be disabled as well.
  • If the required certification manual was ordered on your behalf and already shipped, the cost of the manual is non-refundable ($255). If you bought the training manual directly from the vendor all refund inquiries must be addressed with the vendor directly.
  • The training supplies also sent by the third party vendor are non refundable ($55).
  • No refunds will be issued if written cancellation is received after 1 calendar days after payment.
  • We will not be responsible to the participant for any costs incurred for transportation and/or lodging or any other costs not related directly to the tuition or venue.

Refund Policy For The Updated Self-Paced Sterile Compounding Course

If you purchased this course as a standalone product then you may request a refund within 1 calendar day from date of purchase ONLY IF YOU HAVE NOT ACCESSED THE COURSE VIA THE ONLINE PORTAL. Requests for refunds after 1 day will NOT be honored. A 23% processing fee will be deducted from the refund amount. If you bought the optional training supplies only applicable to this course, then those are nonrefundable.

 Refund Policy For The EHR portal 

If you signed up for access to the EHR portal then you may request a refund within 1 calendar day from date of purchase. Requests for refunds after 1 day will NOT be honored. A 66% processing fee will be deducted from the refund amount.

Refund Policy For The Introductory Home Infusion Course

You may request a refund within 1 calendar days from date of purchase ONLY IF YOU HAVE NOT ACCESSED THE COURSE VIA THE ONLINE PORTAL. Requests for refunds after 1 day will NOT be honored. A 23% processing fee will be deducted from the refund amount. If you bought the optional training supplies only applicable to this course, then those are nonrefundable.

Refund Policy For The Sterile Compounding & IV Preparation PTCB Recognized|CSPT Eligible Training Program

You may request a refund within 1 calendar day from date of purchase ONLY IF YOU HAVE NOT ACCESSED THE COURSE VIA THE ONLINE PORTAL. Requests for refunds after 1 day will NOT be honored. A 23% processing fee will be deducted from the refund amount. The training supplies if already shipped are nonrefundable.

For the Cpht program

This program is offered by a partner and all refund inquiries must be addressed with them.

For the AI course assistant

The monthly subscription is nonrefundable although you can cancel future billing.

 Additional services

Please note that any additional services not mentioned specifically as included in the price of the course will incur additional fees and are non-refundable as our time cannot be recovered. 

Termination of access to the learning portal

If you received online access to the courses mentioned above and share your access with anyone else that has NOT paid for the course or we discover that several different IP addresses are accessing the course under a single login that was issued to you for your personal use only, then we reserve the right to terminate your access without obligation to issue any refund(s) to you. 

Contacting us

If you have any questions about this Policy, please contact us.